This document explains the process for printing refund requests. Students can request printing refunds within 24 hours of printer error using the process below.

Before You Start

Administrative Process for handling refund Requests

Examples for when to request a refund:

Below are examples for when a refund will not be issued:


  1. Log in to the user web interface at using your Geneseo username and password.
  2. Click on the Recent Print Jobs link located on the left side of the screen.
  3. Locate the failed print job on the Recent Print Jobs page. 

    Remember that refund requests must be submitted within 24 hours of the related incident.

  4. Click the Request Refund link.
  5. Enter a reason for the submission. 

    A reason for requesting a refund is required or the request will be denied.

  6. Click Send.

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