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This Article assumes that Thunderbird or Mail.app are your default email clients. Other clients may work with similar account settings.

Steps

Adding Voicemail Messages to Thunderbird (Mac & Windows)

  1. Launch Mozilla Thunderbird from Start menu →  All Programs.
  2. Click on the Tools menu and select Account settings...
  3. Click on the Account Actions button at the bottom and choose Add Mail Account...
  4. Fill in the required information (Leave the Password field blank and uncheck "Remember password" for now to avoid setup issues).
    1. Enter your name and email address in the corresponding fields of the "Mail Account Setup" window. Click Continue
    2. Click on the Manual Config button at the bottom.
    3. Make sure "Incoming" is "IMA" (NOT POP3) and type in: "unity1.voip.geneseo.edu" in the "Incoming: IMAP Server hostname" field.
    4. Type in your Geneseo username (this is your email address without the "@geneseo.edu")
    5. Click on the Create Account or Done button at the bottom. If the Create Account button is grayed out, click on the Re-test button first, then click on the Create Account button when it becomes available.
    6. It will add a new account (and Inbox) to your current list of email accounts. Click once on this account on the left to highlight it.
    7. You can enter a specific name, such as "Geneseo Voicemail" for this account in the Account Settings screen under "Account Name".
    8. If this screen is not open, you can access it by clicking on Tools → Account Settings...
    9. Make sure you have "None" selected under Server Settings - Security Settings - Connection Security or the messages won't come through or appear in your Voicemail Inbox.
    10. Click OK to close the Account Settings window.
    11. You will now have a separate Inbox for your Geneseo Voicemail. The password for this account is the same as your Geneseo email password.

Adding Voicemail Messages to Mail.app (Mac)

  1. Launch Mail.app.
  2. Click on the Mail menu at the top and select Preferences
  3. Click on the Accounts tab at the top of this screen (next to the General tab).
  4. Click on the "+" at the bottom to add a new account.
  5. On the Add Account screen, type in your full name and email address in the corresponding fields. Leave the "Password" field blank. Click Continue
    1. On the Incoming Mail Server screen, click on the drop down arrow next to Account Type and choose IMAP.
    2. In the Description field, type in: Geneseo Voicemail
    3. In the Incoming Mail Server field, type in: unity1.voip.geneseo.edu
    4. In the User Name field, type in your Geneseo username (this is your email address without the "@geneseo.edu").
    5. In the Password field, type in your Geneseo email password.
    6. Click on the Continue button at the bottom.
    7. On the Outgoing Mail Server screen, leave the Description field blank.
    8. In the Outgoing Mail Server field, type in: smtp.geneseo.edu

    9. Click on the Continue button.
    10. Check that you typed everything correctly on the Account Summary screen, then click the Create button at the bottom.
    11. It will add a new account (and Inbox) to your current list of email accounts on the left.
    12. Click on the red dot in the upper left hand corner to close the Accounts window.
    13. If you need to get back to this window, click on the Mail menu at the top and select Preferences
    14. You will now have a separate Inbox for your Geneseo Voicemail. The password for this account is the same as your Geneseo email password.

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More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, visiting us in Milne Library, or visiting our online service desk.