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Are you having difficulty signing into a service using your Geneseo account? If so, read on..

What is my Geneseo Account?

All Geneseo students (degree-seeking or non-matriculated) and Geneseo employees are provided with an account used to access various services (e.g. email, campus network, portal, learning management systems, student information systems, etc.). Students receive communications from the college that include the student's username and instructions for initially signing in and setting a password.  Employees receive their information and instructions from their hiring department.

If your Geneseo email address is, then your username is smith.

Has Your Password Expired?

Geneseo accounts have a password expiration (e.g. 180 days). Once you reach the password expiration, you will typically not be able to login to most Geneseo services. Many of these services will display an error message indicating that password has expired and you must change it in order to proceed, but some services will simply fail when you attempt to login. 

    1. Visit
    2. Click the "Change password" link and change your password.
  2. EMPLOYEES (e.g. faculty/staff) with domain bound Windows and Mac computers
    1. It is recommended you use the operating system's password changing option to change your password
  3. See Changing Your Geneseo Password for more details

Have You Forgotten Your Password?

  1. Visit
  2. Click the "Forgot your password" link and follow the directions. There are two options.
    1. Recovery email. For students this defaults to the personal email they provided on their application. The recovery email can be specified by each person for their account. You must have confirmed your recovery email for this to work.
    2. Answer questions. This uses information about you stored in the database to verify your identity.

Still Unable to Sign In to Your Account?

  • Call the CIT HelpDesk at (585) 245-5588 if you are still unable to sign into your account.

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More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, visiting us in Milne Library, or visiting our online service desk.