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titleIdentity Management Upgrades

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titleIN Progress

Estimated Completion: Phase 1 - March 2020

After selecting an identity management and governance application we are going to be implementing it over the next year. Automated account creation, syncing, and disabling is scheduled to start in late February or early March

Phase 1 features are still being determined but include:

  • Unified account claim procedure for faculty/staff/student accounts
  • Automated creation of faculty/staff/student accounts




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titleDesktop Backup EvaluationXMedius Fax Service

Status
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titleIN Progress
 

Estimated Completion:  Oct  Fall 2020

To provide backup to more clients and reduce costs we will evaluate and, if necessary, implement a new backup solutionThis new service will provide network-based centralized fax service for the campus. Toshiba MFDs will no longer need an analog telephone line to send and receive fax transmissions, users can send fax transmissions from their desk, and there will be a web portal available to the campus to use for sending fax transmissions. This service allows CIT to retire nearly all of the failing analog telephone infrastructure on campus.



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titleSturges / Fraser RemodelF5 VPN Client Migration

Status
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titleIN Progress
 
Estimated Completion:
 Fall 2021

Several functional areas of CIT are involved in this large project. We are working closely with Facilities Planning on:

  • Network infrastructure
  • Classroom technology
  • Classroom furnishings
  • Relocating departments and classrooms during construction

  Jan 2021

To improve our clients ability to work remotely by making them aware of and providing them the software for the new F5 VPN.


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titleSecure LoginSturges / Fraser Remodel

Status
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titleIN Progress
 
Estimated Completion: January 2020 - April 2020

Multi-factor authentication will be required for all Faculty & Staff by the end of the Spring semester. A new Self Service Password Reset will be rolled out to all users during this time period as well.

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 Fall 2021

Several functional areas of CIT are involved in this large project. We are working closely with Facilities Planning on:

  • Network infrastructure
  • Classroom technology
  • Classroom furnishings
  • Relocating departments and classrooms during construction




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titleXMedius Fax ServiceSecure Login

Status
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titleIN Progress

Estimated Completion: Fall  January 2020 - April 2020

This new service will provide network-based centralized fax service for the campus. Toshiba MFDs will no longer need an analog telephone line to send and receive fax transmissions, users can send fax transmissions from their desk, and there will be a web portal available to the campus to use for sending fax transmissions. This service allows CIT to retire nearly all of the failing analog telephone infrastructure on campus.

CIT Projects – ongoing & completed

Multi-factor authentication will be required for all Faculty & Staff by the end of the Spring semester. A new Self Service Password Reset will be rolled out to all users during this time period as well.










CIT Projects – ongoing & completed

CIT Projects are aligned with our Strategic Goals 2019-2020

  • Operational Excellence
  • Student-centered Institution
  • Information Security
  • Infrastructure & Architecture
  • Staff Development
  • Technological Evolution
  • Data-enabled Decisions


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ProjectDescriptionGoal

Estimated
Completion

Status
Blackboard Ally ImplementationInstalled Blackboard Ally in Canvas to assist faculty with ensuring their materials are accessible to learners.Student-centered InstitutionMay 2020Complete
Storage UpgradesUpgrade and Installation of our primary and offsite disk arrays. The disk arrays were at the end of their maintenance period. New arrays increase performance, support future growth, and lower costs. Infrastructure & Architecture; Operational ExcellenceJuly 2020Ongoing
COVID-19 SurveyA daily assessment survey was developed for employees and students in response to NYS guidelines.Operational ExcellenceJune 2020Ongoing
Banner Application and Oracle Database Upgrades

This is an ongoing activity vs one project but we wanted to highlight the activity involved in maintaining the Banner application and supporting database.  The Oracle upgrades also support other non-Banner applications.  Some of the larger Banner upgrade projects may be captured separately:

  • Banner releases: 148
  • Banner patches: 392
  • Oracle database releases and patches: 12

Operational ExcellenceJune 2020Ongoing
Web AccessibilityMonitored and remediated campus web pages and digital documents to follow web accessibility guidelines. This effort helps Geneseo meet campus objectives for Diversification and Inclusivity and also helps us comply with federal and state mandates.Operational Excellence; Student-centered InstitutionJune 2020Ongoing
Auto Packaging for Financial Aid 2020-2021 Aid YearConfigure and test auto packaging for 2020-2021 Aid YearOperational ExcellenceJune 2020Ongoing
Banner Non-VPN Secure Access

Implemented new solutions utilize the campus F5 load-balancer and security devices providing a secure method that did not require VPN for access.  This provides many benefits including reduced dependence for VPN off-campus, improved network utilization and ability to enforce rules like MFA for Banner users when running off-campus.  Some of these benefits were particularly important with everyone working remotely during the pandemic.

Information Security; Operational ExcellenceApril 2020Complete
Banner Admin May 2020 UpgradesVery large number of Banner database and administrative patches and releases containing enhancements and defect resolutionsOperational ExcellenceMay 2020Complete
DegreeWorks 5.0.1.SP1DegreeWorks enhancement to reduce storage for Student Outcome Tracking audits on SUNY servers and reduce overall cost of operation.Operational ExcellenceMay 2020Complete
CARES Act ImplementationDeveloped online forms, data populations, and reporting associated with implementation of CARES Act fund distributionStudent-centered InstitutionMay 2020Ongoing
COVID-19 Pass/Fail Grade Management

Developed process for students to select pass/fail grades vs the letter grade option.  This required a custom solution because normally Banner would not allow such selection so late in the process and also would not allow it after grades were posted. This solution allows students to see their grade and change their election.

Student-centered InstitutionApril 2020Complete
COVID-19 RefundsHad to develop process for managing the refunds associated with spring COVID-19 impactsOperational ExcellenceApril 2020Complete
Secure File Upload SolutionResearched, defined, and implemented secure file upload solution.  The initial driver was Financial Aid for documents that can contain sensitive information (e.g. PII, Tax info, etc). We developed a solution using Google forms and confirming from research that this solution could be made secure.  This solution can be reused as needed with CIT guidance.  This was driven due to COVID-19.Operational ExcellenceApril 2020Complete
Virtual Great DayProvided online web application for Great Day submission, program, and content delivery. Set up video dropbox for presentations.Student-centered InstitutionApril 2020Complete
Registration Waitlist

Providing a more efficient and fair process for students to register for seats when they become available due to another student dropping the course or new seats being added.

Student-centered InstitutionMarch 2020Complete
Internet UpgradesWe have migrated our campus internet connection to a service provided by NYSERNet that provides direct access to many popular content distribution networks, high-speed access to our Syracuse data center, triple the bandwidth, and complete diversity. This will increase connection speeds and decrease latency.Infrastructure & Architecture; Technological EvolutionFebruary 2020Complete
F5 VPN AccessWe have deployed a new F5-based VPN service that is easier for clients to use, more reliable, and more secure, as it includes multi-factor authentication.Infrastructure & Architecture; Technological Evolution; Information SecurityMay 2020Complete
AcademicWorks Scholarship ManagementProvide data integration between AcademicWorks Scholarship management service and Banner.  AcademicWorks helps the campus manage the process of awarding scholarships more efficiently.  Operational Excellence; Student-centered InstitutionFebruary 2020Complete
Slate Admissions CRM ImplementationImplemented Slate/Banner data integration to support implementation of the Slate Admissions CRM to help meet Enrollment Management objectivesOperational Excellence; Technological EvolutionFebruary 2020Complete
RNL IndexRNL provided financial formulas to assist Enrollment Management in the assignment of campus resources to new applicants to maximize enrollment goals.Operational Excellence; Student-centered InstitutionFebruary 2020Complete
Financial Aid TDClientThe TDClient software provides process automation between file transfer and batch processes which greatly improves operational efficiency for the Financial Aid officeOperational ExcellenceFebruary 2020Complete
Microsoft Single Sign-onCreated a better sign in experience for customers. Allows for sign into services even if Geneseo infrastructure is offline (for services like Canvas). Self service password reset now supported for all customers. Improved security features for self-service password reset, multi-factor authentication and more.  MFA is a key solution helping to prevent phishing attacks leading to hacked passwordsInformation Security; Infrastructure & ArchitectureFebruaryComplete
Centralized Fax SolutionWe are implementing a centralized fax solution that provides a fax web portal, allows for fax-from-the-desktop, and removes the dependency on traditional analog telephone cables required for traditional fax services. Infrastructure & Architecture; Technological EvolutionSummer 2020Ongoing
Cisco Wireless Early Field TrialsWe are testing pre-production wireless access points for Cisco in various places across campus. Infrastructure & Architecture; Technological EvolutionFall 2020Ongoing
Drupal 9 ReadinessUpdated Drupal modules and customizations to follow guidelines and standards for Drupal 9 upgrade which is expected to be delivered during summer 2020.  Geneseo will plan to move to Drupal 9 in late fall to winter time frameOperational ExcellenceDecember 2019Complete
Multicultural Directory Google MapImplemented Google map to replace PDF directory of multi-cultural venues and destinations for the multicultural website.  The Google map solution improved usability and accessibility.Student-centered InstitutionDecember 2019Complete
EAB Navigate ImplementationThe EAB implementation project began in March 2019 with identification of the project leadership team. CIT is participating in technical leadership and application administration. Key functional milestones will occur throughout the next 9-12 months.Student-centered Institution; Data-enabled DecisionsDecember 2019Complete
Corner Pocket Management

An application was developed for Campus Life replace and old Google apps application that helped Campus Life manager the process check-ins and check-outs.


Operational ExcellenceNovember 2019Complete
Nelnet Student Choice Refunds This was a major product upgrade for our existing Vendor that manages refunds. Operational ExcellenceNovember 2019Complete
RNL Data Integration EnhancementsEnrollment Management utilized RNL consulting to provide guidance on use of financial resources to maximize enrollment goals.  This project enhanced the data integration sent to RNL from BannerOperational ExcellenceOctober 2019Complete
Lynda.com to LinkedIn Learning
  • Lynda was purchased by LinkedIn
  • Geneseo will be migrated to LinkedIn Learning in July
  • Changes will not be transparent to the customers. The implementation and promotion team will use this opportunity to increase awareness.
Staff DevelopmentAugust 2019Complete
Jamf MigrationMigrating all campus Apple devices into Jamf to improve support, management capabilities, resilience, and compliance.Infrastructure & ArchitectureJanuary 2020Complete
Print Server Replacement ProjectSetting up a new print server with a more streamlined set of drivers for simpler operation.Operational ExcellenceJanuary 2020Complete
Print Server OCR ReplacementReplacing discontinued Toshiba Copier OCR solution with PaperCut integrated OCR solution.Operational ExcellenceSeptember 2020In Progress
PaperCut Mobility PrintEnabling more streamlined printing for mobile devices and simplifying the printer installation process for students, will replace discontinued Google Cloud Print solution.Operational ExcellenceSeptember 2020In Progress
Establish Regular Computer Replacements for Academic AffairsEstablishing regular computer replacements for all of Academic Affairs will allow us to keep endpoint Total Cost of Ownership down by keeping devices circulating regularly Operational ExcellenceApril 2020Complete
MyGeneseo Portal ReplacementReplacing the uportal based my.geneseo.edu portal with a PHP/Laravel based campus portal.
September 2019Complete
Intune/Co-ManagementAutomatic enrollment all Windows 10 computers in Co-Management. This is the framework for improved compliance/configuration/management capabilities of our campus owned Windows devices.Infrastructure & ArchitectureOctober 2020In Progress
Establishing a Process to Improve Self Help DocumentationCreating a process to routinely review and update Self Help documents to make certain they are accurate and easy to parse.Student Centered InstitutionJanuary 2020Complete
SCCM Deployment MigrationMigrating from using MDT as the primary Windows deployment method to utilizing SCCM for all Windows deployments.

Infrastructure & Architecture

December 2020In Progress
Office 365 MigrationTo stay consistent with the latest features and improvements for Microsoft Office, a more consistent look and feel between computers for all campus communities.Operational ExcellenceOctober 2020In Progress
SCCM Security ImprovementsImplementation of PKI to secure traffic between SCCM and client computers, will also allow integration of MBAM into core functions, can retire legacy MBAM serverInfrastructure & ArchitectureDecember 2020Planning
Windows Update ImprovementsReview of Windows Update process for client computers, implementation of changes for more responsive alerting and notifications to customers. Creating a more secure computing environment. Infrastructure & ArchitectureDecember 2020In Progress
Website AccessibilityOngoing project to make www.geneseo.edu compliant with WCAG AA guidelines. CIT web staff and Digital Communications Manager are currently using SiteImprove to review/fix site problems. Targeting June to training campus web editors on use of SiteImprove.  OCR report draft has been completed (10/1/19).
October 2019Ongoing
ASC and CommonApp 2019 ImplementionRequired to support enrollment efforts for 2019-2020.Operational ExcellenceAugust 2020Complete
InCommon SSO IntegrationWe completed the steps necessary to integrate with InCommon as am identity provider. This allows us to integrate much more easily with many resources and services.

Infrastructure & Architecture

August 2019Complete
Virtual Lab MigrationTo provide a more streamlined, and easy to use virtual lab for the campus community. We will complete migrating the virtual lab to ApportoTechnological EvolutionDecember 2019Complete
Network Core UpgradeWe are upgrading our core network hardware to new Network Core UpgradeWe are upgrading our core network hardware to new technology which will be supported by the manufacturer. Infrastructure & Architecture; Technological EvolutionAugust 2020In Progress
Voice Server Software UpgradesRegular upgrades to the software running on our voice servers keep system security current, bring new features, and allow for continued vendor support.Infrastructure & Architecture; Technological EvolutionAugust 2020Planning
Domain Server UpgradeWe are redesigning our campus domain name servers to be more resilient and better enable fail-over in a disaster scenario.Infrastructure & ArchitectureJanuary 2020Planning
Xtender v16 UpgradeWe are on a currently running on a de-supported version.  Infrastructure & ArchitectureOctober 2019Build
EMS UpgradeThis involves a new windows server and new version of the EMS software.  The server has been built and the application upgrade is in progressInfrastructure & ArchitectureOctober 2019Build
Establish a process to track asset values in our computer inventory

Our goal is to, as automatically as possible, collect these financial data points on each machine in our inventory:

  • Acquisition Value (i.e. how much it cost to purchase it)
  • Current Value (i.e. how much it's worth currently in the device's useful life cycle)

Once that data is populated, we want to create an automated report that keeps those inventory fields up to date, and calculates the total AV and CV of the fleet on a fixed interval.

Data-enabled DecisionsJuly 2020In Progress
Wadsworth Auditorium Upgrades

Wadsworth Auditorium has several upgrades necessary:

  • Laser Projector w/HDMI connection (the existing projector is 9 years old)
  • Soft Goods / Fire Curtain (existing curtain is over 20 years old)

Technological Evolution

January 2021Planning
Removal of Windows 7 Computers from the network.
  • As of January 2020, Microsoft will no longer provide security updates or support for devices running Windows 7.
  • Over the next year, devices must be upgraded to a supported version of Windows or replaced. 
  • Windows 7 devices will not be permitted on the network beginning
Information Security; Operational ExcellenceDecember 2019Complete

the fleet on a fixed interval.

Data-enabled DecisionsJuly 2020In Progress
Wadsworth Auditorium Upgrades

Wadsworth Auditorium has several upgrades necessary:

  • Laser Projector w/HDMI connection (the existing projector is 9 years old)
  • Soft Goods / Fire Curtain (existing curtain is over 20 years old)

Technological Evolution

January 2021Planning
EMobile v5.2 UpgradeUpgrade the server and client for Geneseo Mobile to version 5.2 of Ellucian MobileOperational ExcellenceDecember 2019Complete
1920 Division III Finaid ReportingMandated reporting for complianceOperational ExcellenceDecember 2019Complete
GOLD Registration Enhancements

Many enhancements were implemented to make the GOLD system operational following its initial rollout for spring semester 2019.  A student programmer had been commissioned to build the base system, but the GOLD director discovered many needs that had to be filled.

Operational Excellence; Student-centered InstitutionDecember 2019Complete
CRM AdvanceImplemented new CRM Advance (Ellucian) to replace Banner Advance system for Advancement/Alumni operationsAdvancementAugust 2019Complete
Automatic JAMF EnrollmentsTo make campus Macs more easy to manage we need to automatically Jamf-enroll all macOS computers that are not currently enrolled in Mobile Device Management through Jamf.Infrastructure & ArchitectureMarch 2020Complete
Create a Support Services Process for Faculty RetirementTo improve the experience of retiring faculty members, we are formalizing and streamlining a process to be followed when a member of the faculty retire.a member of the faculty retire.Operational ExcellenceDecember 2020In Progress
Desktop Backup EvaluationTo provide backup to more clients and reduce costs we will evaluate and, if necessary, implement a new backup solution.Operational ExcellenceSeptember 2020Complete
Office 365 RolloutTo  migrate campus departments to Office 365Operational ExcellenceSeptember 2020In ProgressModify Mac Desktop Management to handle changes related to macOS 10.15 (Catalina)A variety of changes are coming with macOS 10.15 (Catalina), set to release in September 2019, that would impact our current systems. Our macOS administration processes needs to account for themMarch 2021Planning
Implement Jamf ConnectTo increase the security and mobility of our Mac fleet on campus.Infrastructure & ArchitectureOctober 2020In Progress
MDT to SCCM MigrationTo simplify and reduce the labor necessary for deployment creation and processing.Infrastructure & ArchitectureNovember 2019CompleteJan 2021In Progress