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titleGetting Help

During move‐in weekend days (Friday‐ SundaySaturday), the CIT HelpDesk will be open in South Hall 225 for one‐on‐one assistance with connecting your computer to our wired and wireless networks. You may also call our HelpDesk at 585-245-5588.


Wireless Network Setup

The SUNY Geneseo wireless network is based on IEEE 802.11 technology, also called "WiFi." This standard allows us to provide networking to computers over radio frequencies in the unlicensed 2.4 GHz and 5.2 GHz ranges. Our wireless network is comprised of "access points" manufactured by Cisco.

Be sure to select the SUNY Geneseo network with your computer or other wireless devices.

Detailed information about Geneseo WiFi can be found at


In Your Room - Connecting via Ethernet

  1. Plug your computer into the ethernet jack provided in your room using an ethernet cable. If you do not have the necessary cable, you can purchase one in the campus store. Boot up your computer.Open .
  2. Enter your Geneseo account username and password to provide 802.1x network authentication.
  3. If your Windows computer does not prompt you for Network Authentication, open a web browser (IE, Firefox, or Safari) to begin the registration process . Sign in with your Geneseo email account information.
  4. Follow the instructions on your screen to complete the process.
  5. Shut down your computer. Restart after about five minutes. When you boot up again you should be connected to the Geneseo enable 802.1x
    1. Detailed directions for enabling 802.1x can be found at this new document

Configuring Other Devices