CIT Assessment Program
Criteria For Success
|Conduct a customer satisfaction and needs survey to all account holders in March 2012.|
We conducted a survey. The survey contained 26 questions spanning a range of topics, including customer service, email, general support, HelpDesk, mobile access and other CIT services. Links to PDFs of Complete Results are available below.The word cloud is a visual depiction of the comments received.
CIT 2012 Customer Satisfaction and Needs Survey Questions