Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: simplification attempt

Are you having difficulty signing into a service using your Geneseo account because you forgot your password? Follow the steps below

Before You Start

  1. You can reach the password reset webpage as shown in the images below or you can proceed to the next section and click on the link.
    1. On any Geneseo branded Single Sign-On (SSO) screen, click the link for Can't access your account? 
      Image Removed
    2. If you have already entered in your Geneseo email address or if it was saved by the webpage, click on Forgot my password 
       Image Removed


  1. Visit
  2. Enter your full Geneseo email (your email may be pre-filled if you clicked Forgot My Password on a Geneseo branded SSO screen) and complete the captcha challenge, then click Next.
  3. Choose one of the 4 options for verification step 1:
    Image Removedmethods that you previously configured (you may have configured different methods than below):
    Image Added
    1. Text my mobile phone: Microsoft will send you a verification verification code in a text message.
      Image RemovedImage Added
    2. Call my mobile phone: Microsoft will call you and tell you the verification code.
    3. Approve a notification on my authenticator app: A notification will appear in the app asking you to verify the sign in to the password reset service.
      Image RemovedImage Added
    4. Enter a code from my authenticator app: Enter the 6-digit code shown under your Geneseo account in the authenticator app.
      Image Removed
  4. Choose from the second list of options for verification step 2. The list will consist of options you didn't use in step 1 (if you chose to use the authenticator app in step 1, then you'll have to use text or call in step 2, and vice versa).
    Image Removed
  5. Enter a new password and verify it
    1. in your previously-configured Microsoft Authenticator, or 3rd-party authenticator.
      Image Added
  6. Enter a new password and verify it.

    titlePassword Requirements

    Your new password must not:

    • Include your first or last name
    • Match any of your previous passwords
    • Include certain common Geneseo words like "geneseo" or "knights"
    • Be recognized by Microsoft as a weak or previously compromised password

    If your new password is not accepted, please try a different password with more types of characters such as uppercase, lowercase, numbers, and punctuation characters.

  7. Your password is now reset.

Still Unable to Sign In to Your Account?

  • Call the CIT HelpDesk at (585) 245-5588 if you are still unable to sign into your account.


  • If you have not set up more than at least one registered password reset method for your account, you will be unable to complete the reset process. Contact the CIT HelpDesk at (585) 245-5588 for further assistance.

Notification Not Showing Up?

  • If you don't receive a notification immediately in your authenticator Microsoft Authenticator app, open the app, tap the three bars in the top left of the screen, and then tap Check for notifications on the menu that appears.
  • If you can't see the code in the authenticator your Microsoft Authenticator app, tap the arrow next to your Geneseo account and tap Show code.

Related articles

Content by Label
cqllabel = "self-help" and label in ("password","account","sspr","mfa") and type = "page" and space = "cit"