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You can activate your voicemail service from your office phone, from another campus phone, or from off-campus. Activating your service will require you to select a personal PIN and personalize your mailbox by recording your name and a greeting callers will hear. Follow the steps below:

  1. Connect to the voicemail system by phone
    1. From your personal office phone, dial 5999. Enter the initial PIN of 123456 followed by the pound (#) key.
    2. If you share a phone line, dial 5999. Enter your 6 digit ID (mailbox number) followed by the pound (#) key. Enter your PIN followed by the pound (#) key.
    3. From another phone on campus, dial 5999. Press the pound (#) key.. At the sound of the first prompt, press the pound (#) key. At the sound of the second prompt, press the pound (#) key again. The system will prompt you to enter your ID followed by the pound (#) key. Enter the initial PIN of 123456 followed by the pound (#) key.
    4. From off campus, dial 585-245-5999. Press the pound (#) key. At the sound of the first prompt, press the pound (#) key. The system will prompt you to enter your ID followed by the pound (#) key. Enter the initial PIN of 123456 followed by the pound (#) key.
  2. Personalize your mailbox
    1. Recorded Name: Record your first and last name (or department name for a departmental mailbox) followed by the pound (#) key. The system will play back your name and ask if you want to accept it or rerecord it.
    2. Personal Greeting (Standard Greeting): Record a new personal greeting callers will hear followed by the pound (#) key. The system will play back your greeting and ask if you want to accept it or rerecord it.
    3. PIN:  You will be prompted to enter a new PIN. It must be a minimum of 6 digits in length. The system will ask you to confirm your new PIN.
  3. Exit the system by hanging up. You have now activated your voicemail service.


More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.