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Before You Start

Make sure your power supply is securely connected at both ends. Please be connected to a fast and reliable internet connection such as the eduroam wifi, direct ethernet in your office or your home internet.

  1. Make sure to backup your data. You can find more information at: Backing up Your Data
  2. Make sure your computer has been updated fully prior to the upgrade using the following articles from Apple and Microsoft:
    1. Updating Your Mac with Managed Software Center
    2. How to keep your Windows computer up-to-date

  3. Quit all your open applications prior to running the upgrade.
  4. Know that the upgrade process could take a while. On some hardware, the upgrade may take over an hour to complete.

Updates vs. Upgrades

An update is when patches of code are released in order to fix minor stability or security issues. An upgrade is when the old operating system is replaced with the newest and supported version.

Why upgrade?

  • Security upgrades - The most important reason to upgrade systems is to patch the vulnerabilities that exist in older operating systems. Both Apple and Microsoft have changed the way they handle their older operating systems and CIT has to keep up by enforcing a new upgrade process.
  • Efficiency - Both Apple and Microsoft have made the code running their operating systems smaller and more efficient. In recent years, it's become more common to have upgrades improve a computer's performance.
  • New features - New operating systems come with new features which empower clients with the ability to do more with existing hardware.

Upgrade Windows 10

  1. If you are currently away from the SUNY Geneseo campus, you must first connect to the Virtual Private Networking (VPN) before proceeding.
  2. This is for all Windows 10 machines with version 1803 and lower.
  1. Windows 10Open Software Center (click on the search icon Search Icon in the lower left hand corner of the screen and type Software Center).
    Software Center
  2. Select Operating Systems from the left hand column.
  3. Click Windows 10 v1809 OS Upgrade
  4. Click the Install button.
  5. A window will pop up to confirm you are ready to upgrade. To proceed, click the Install button.
     Windows 10 v1803 OS Upgrade Software Center
  6. After a minute you will see a progress bar as the machine updates.

    1. The upgrade process may take an hour or more.
    2. Your device may restart more than once during this process. This is normal.
    3. Once the upgrade has completed, log in to your computer and follow any onscreen prompts.

Upgrade macOS

This is for all macOS machines with version 10.14.x and under that can support Catalina from a hardware standpoint.

  1. Open CIT Self Service (click the magnifying glass icon🔎 in the top right-hand corner of the screen and type in CIT Self Service).

  2. The update may appear on Featured tab or you can click the OS tab.
  3. Click on the Update button for Install macOS Catalina.

  4.  Click the Upgrade button.
    1. Your device may restart more than once during this process; this is normal.
    2. Once the upgrade has completed, log in to your computer and follow any onscreen prompts.

Windows Troubleshooting

If you are having trouble upgrading your operating system from Software Center you can try downloading an installer from the link below.

Microsoft Windows 10 Upgrade

current version: 1809 
available for: Windows 
licensed for: Faculty and Staff
download link: Windows

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More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.