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Sometimes Toshiba MFDs will ask for authentication prior to printing. 

When trying to print to a Toshiba MFD you might encounter this prompt

 prompt Toshiba MFD

Selecting "PaperCut" from the drop down list will allow your job to process

You can set this preference as default for your printer. Here is how:

  1. Go to the Control Panel.
  2. Select Devices and Printers.
  3. Right click on the printer with the problem.
  4. Select Printing Preferences.
  5. Select the Others tab.
  6. Under Server Name. select PaperCut.
  7. Click Apply.
  8. Click OK.

Printing Preferences

More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.