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 What is KnightWeb?

Knightweb is the Banner Web Self-Service student information system which provides students and faculty with access to registration, courses, final grades, unofficial transcripts, financial aid, student bills, personal information, campus mailbox/combination, and more. Alumni can use the system to review their academic records and request official transcripts.

Online Help

 I Can't Login!

I'm getting this error:

Stop Authorization Failure - Invalid User ID or PIN.


 Verify Your User ID is Correct
 Verify You Are Using the Correct Pin
  • Your initial pin is generally your birthdate in MMDDYY format. If you were born on January 31st, 1990, your initial pin would be 013190.
  • You are required to change your pin when you login for the first time.
  • Reset your Pin
 Nothing Happens When Click the Login Button

You click on Login, but the login page just redisplays

  • Knightweb has two login options:  G#/PIN and Geneseo Network Username/Password
  • If you login via the Username/password option and do not logout and then try to logging in later via the "Login using G#/PIN (Applicants, Alumni)" link, you may experience this problem. 
  • You can avoid this problem by using one of the options consistently.  We recommend that students and staff login to KnightWeb through myGeneseo or by clicking the link shown below: 
  • If you want to continue using the G#/PIN login option you can correct the problem by logging in one time via Username/Password and then logging out.  This should clear out the session "cookies" and correct the problem.
 I'm a College Employee
  1. Go to
  2. Click the "Login using Geneseo Network Username/Password" link
  3. Login using your Geneseo username and password.  For example, if your Geneseo email is "", your username would be "smithr".
 How do I get a KnightWeb Account?
  • Faculty: Account is created by Steve Almekinder in the Office of the Registrar
  • Applicants/Students: Account is created by Admissions at time of admission to the college.  
    • Any student who takes courses at Geneseo retains their Knightweb account forever.
    • Alumni and former students can contact the Office of the Registrar to get assistance.
  • Staff: Generally do not receive accounts.  Some groups (such as Residence Life Staff and Department Secretaries) will receive accounts so they can access dorm rosters or class lists.  These accounts are created by Steve Almekinder in the Office of the Registrar.
 I Can Login. Something Else In KnightWeb Isn't Working
 Missing Grades

I want to view my Final Grades, but the term dropdown doesn't show the current term.

  • The "Term Code" dropdown for grades will only display a term when at least one of your courses has been graded.
  • There is an overnight delay for grade display.  Every night at 2:30am, CIT runs a process that finalizes the grades submitted by faculty during the previous day.  After this runs, you'll be able to see any courses that have been graded in the past day.
 SOFIs - I Can't See My Classes!

The SOFI survey doesn't display any course for me to select.

  • SOFIs are only available for completion on or before the last day of classes.  (This helps ensure that final grades don't unduly influence the SOFI comments.
 Financial Aid Help

Contact the Financial Aid Office at:

 Orientation Help

Signup for Orientation

Contact the Orientation Office at:

 Deposit or Tuition Payment Questions

Contact the Student Accounts Office at:

 I Exhaustively Reviewed the Links Above. Nothing Worked.

Please complete the form below. You will receive a reply in one business day.



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