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Campus IT Priorities 2014-2015

PriorityIssue/ProjectNotes
1Teaching/Learning EnvironmentLearning Management System transition, Training, Instructional Design, Collaborative Tools, Digital Media; Tech Committee role of technology (strategic plan)
2Identity Management/FederationInCommon
3Analytics to help drive critical institutional decisions and outcomesNew VP for Enrollment Services needs; strategic planning goals; Business Intelligence; Need for ODS?
4Campus Business Process ImprovementsNew features and functionality that enhance business functionality for an office and can also improve efficiency and reduce costs.
5Desktop DeploymentEncryption, Security, Business Continuity, Code42 (CrashPlan backup), SCCM, Profile Manager, AutoPKG, Munki, Apple Caching Servers
6Software Infrastructure/MaintenanceConcurrency
7Mobility/Mobile Development/BYODBest Practices, policies, legal issues, tools, leveraging our SUNY clout with vendors for mobile development, Collaboration on how to leverage mobile devices
8Physical Campus Infrastructure (Storage, Core Network, Wireless Network, Data Center 10GB) Improved purchasing power, aggregate purchasing, aggregate maintenance, financing and leasing options for large capital equipment purchases; SUNY data center strategy; SUNY Shared services; Bandwidth Management
9

Risk management and information security practices to protect institutional IT resources/data and respond to regulatory compliance mandates  

Audit Response; Disaster Recovery/Business Continuity plan updates; Testing/Remote off-site location
10The Internet of Everything

Internet-enabled devices (card readers, gaming systems, streaming media devices, sensors, equipment, bio-metrics, etc.)

What devices can we support? What skills do we need? Growth in devices.

 


From the Geneseo Strategic Planning Group wiki page

 

  1. Refine enrollment principles and improve student support
  2. Coordinate master plans/align campus goals
  3. Enhance digital learning and data analysis learning
  4. Promote civic engagement (Project for the Public Good)
  5. Promote international and global learning (Global Geneseo)
  6. Implement the Diversity Plan
  7. Promote sustainability
3. Enhance Digital Learning
Responsibility:
Deadline
Achievement Measure
Status

Investigate SUNY initiatives

Actions: Leverage partnerships with other SUNY campuses to secure funding; SUNY’s Innovative Instruction Technology Grants (IITG); Investigate potential connections with Open SUNY

   In progress

Cultivate college consensus on the role of technology in supporting the College’s mission.

Actions: Develop a vision statement for the role of technology in improving educational quality, engagement, and personal growth among Geneseo students. 

Tech Committee   

Ensure that faculty are able to effectively use emerging instructional technologies and collaboration tools.

Actions: Provide professional Development workshops, Strengthen Instructional Design support, Foster a faculty learning community or forum for sharing pedagogical ideas.

CIT, TLC 

-workshop attendance

-followup survey data
 
Inventory current practices and existing campus policies    
Inventory needs for technology and support    

Top 10 IT issues for 2014 from EduCAUSE

  1. Improving student outcomes through an institutional approach that strategically leverages technology

  2. Establishing a partnership between IT and institutional leadership to develop a collective understanding of what IT can deliver

  3. Assisting faculty with the instructional integration of information technology

  4. Developing an IT staffing and organizational model to accommodate the changing IT environment and facilitate openness and agility

  5. Using analytics to help drive critical institutional outcomes

  6. Changing IT funding models to sustain core service, support innovation, and facilitate growth.

  7. Addressing access demand and the wireless and device explosion

  8. Sourcing technologies and services at scale to reduce costs (via cloud, greater centralization of IT, cross- institutional collaborations, and so forth)

  9. Determining the role of online learning and developing a strategy for that role

  10. Implementing risk management and information security practices to protect institutional IT resources/data and respond to regulatory compliance mandates (tie)

  11. Developing an enterprise IT architecture that can respond to changing conditions and new opportunities (tie)

Top Ten Strategic Technology Trends for 2014 from Gartner

  • Mobile Device Diversity and Management
  • Mobile Apps and Applications
  • The Internet of Everything
  • Hybrid Cloud and IT as Service Broker
  • Cloud/Client Architecture
  • The Era of Personal Cloud
  • Software Defined Anything
  • Web-Scale IT
  • Smart Machines
  • 3D Printing

The Top 10 Strategic CIO Issues for 2014 from Forbes

1. Your New Job: Drive Customer-Centric Innovation Throughout Your Business. In today’s global consumer-driven economy, the only survivors will be those companies that are able to put the customer at the center of all their thinking and processes: product design, marketing, distribution, sales experience, user experience, post-sales support and service, and community engagement. The entire Customer Experience model can no longer be simply convenient or efficient for the seller; today, it has to be stimulating and simple and rewarding for the buyer. And while many elements will go into creating that customer-first experience, technology’s the indispensable toolset that holds everything together and delivers the seamless connections customers are demanding. Where does Customer Experience rank on your 2014 priority list? And if it’s not at or near the top of the list, then what is?

2. Why The Internet of Things Will Turn Your Business Upside-Down.  Today, about 8 billion or 9 billion devices are connected to the Internet, and the bulk of those are computers, phones, and tablets. What happens, though, when everything from the multimillion-dollar drills on oil wells to home appliances to pets and medical instruments and light bulbs are infused with intelligence and sensors that blast out vast streams of data? What happens in a few years when, instead of 9 billion interconnected devices all over the planet, we have 25 billion or 30 billion or 40 billion? How does that affect what people buy and how they buy, what companies make and how they make it, where people work and what they do, and how people communicate and what ideas they exchange? Look at how iTunes ripped the music industry apart by displacing a labor-intensive and molecule-intensive and shipping-intensive business model with one based on clicks, electrons, and massively expanded customer choice. Should any of us believe that similar upheavals won’t occur across every industry when we push intelligence and interconnectedness out to the fringes? What about your particular industry, your unique company, your specialized business model—are you and your team working to meet the future and become part of it, or are you hoping perhaps it will for some unknown reason pass you by?

3) Shatter the Legacy Model of IT Budgeting and Expectations. Are you happy with the percentage of your IT budget that’s spent on integration and legacy stuff and keeping the lights on? Are your C-level peers and your CEO happy with the amount of your IT budget you’re able to provide for their innovative and growth-oriented projects? If the answer to either one of those—or both—is no, then you’ve got very little time to find new ways to shatter that 80/20 budget trap, because your competitors will surely get the jump on you. The cloud, engineered systems, and vertical integration all offer great promise in helping you get control over your infrastructure sprawl, begin consolidating brittle and inefficient systems, replace archaic applications, and re-engineer your IT budget to be able to fund more innovation.

4) Dazzle Your Customers: Make Them Love Your Company!  While the number’s dwindling, I’m always surprised at the percentage of CIOs who say it’s not their job to work with customers and to understand their needs and desires as well as their frustrations and concerns.  Today, technology provides the primary means through which our customers experience our companies, our brand value, our culture, and our products and services. Here in 2014, it’s at best short-sighted and at worst madness for a CIO to try to remain detached from up-close and personal engagements with customers.

5) Who’s On First? It’s a Mobile-First, Cloud-First, Social-First World. Do you and your team permit and tolerate social, or do you evangelize it aggressively as a way to drive business value? Is it a necessary evil to be isolated, or is it a breakthrough means by which to understand what the outside world is saying about your company? Is it purely a risk to security and traditional governance, or does it hold the key to new sales opportunities, new engagement models, and greater levels of relevance? How you answer those questions will go a long way toward determining whether you’re still in your job by mid-year.

6) Blending Art and Science: Why Product Development and IT Must Collaborate. Think about item #2 above and the Internet of Things: Is that just a job for the R&D teams and product development, or can you and your IT organization help infuse your company’s products and services with new software-centered capabilities that create great new experiences for customers and significant new value for your company? Here in the dynamic world of 2014, the IT team cannot allow itself to be pigeon-holed as some back-office support crew; rather, it has to engage with customers to understand what they want and need, engage with product development to share ideas and insights and possibilities, and engage with the entire company to bring alive the right types of information-sharing and processes that lead to more-relevant and more-successful products and experiences.

7) Don’t Fight Tomorrow’s War with Yesterday’s Technologies. We’ve all been hearing about the consumerization of IT for a few years now—but has that awareness resulted in changes to the experiences your colleagues have with workplace technology? And on the high-end systems side, are you still expecting that those old workhorse servers will be able to handle real-time customer analytics, social-media analysis, growing volumes of video, and staggering volumes of Big Data assets? Or is it time to think of a better way to simplify IT and drive innovation to be able to meet and exceed those new performance needs while also devoting more of your precious IT dollars to growth and innovation?

8) Embrace Your Ultimate Metrics: Customer Loyalty Moves in Front. How are you paid? I don’t mean how much—I mean on what basis? Unless IT organizations  join the customer-first revolution, and do so not just with signs around the office but by putting significant portions of annual compensation on the line, they will continue to be regarded as cost centers primarily concerned with internal processes rather than as front-edge sources of product innovation and customer engagement.

9) Tie Employee Compensation to Knowledge-Worker Productivity. One other key factor that can help change the culture and mindset of traditional IT organizations is linking portions of compensation to knowledge-worker productivity. For the past 10 to 20 years, IT organizations have done a terrific job at raising corporate or departmental productivity, but Oracle CIO Mark Sunday says it’s now time for CIOs to lead and deliver the same types of productivity enhancements for the rapidly expanding knowledge workers within each company.

10) Design and Deliver The Transparent Enterprise. CIOs have the rare and privileged opportunity to see how the entire company’s end-to-end processes work: how materials are sourced, how products are priced, how logistics are managed, how employees are evaluated and rewarded, and how in fact the company works. Or, at times, fails to work: where it gets gummed up, where it misses opportunities, where it overspends, where it underdelivers, where it’s clearly falling behind the competition. And that all leads to a terrific chance for CIOs to work closely with the CEO and CFO to create the transparent enterprise, in which information and insight is democratized so that every employee who needs to know something can get that information without having to work through a week-long queue; where every employee who has a better idea can get it to the right people; where accountability and responsibility are clearly held; and where it’s plain for everyone to see whether the notion of being a customer-centric company is actually happening or whether it’s mostly just a slogan.

 

IEEE Top Technology Trends for 2014

1. Emergence of the Mobile Cloud

Mobile distributed computing paradigm will lead to explosion of new services.

Mobile and cloud computing are converging to create a new platform—one that has the potential to provide unlimited computing resources. Mobile devices are constrained by their memory, processing power, and battery life. But combined with cloud computing, data processing and storage can happen outside of mobile devices. What IDC calls the "Third Platform" will allow for better synchronization of data, improved reliability and scalability, increased ease of integration, anytime-anywhere access to business applications and collaborative services, rich user experiences, and an explosion of new services.

IEEE Computer Society resources: Rock Stars of Mobile Cloud, scheduled for 6 May in Boston, will cover insights into this emerging paradigm shift from leaders in the field.

2. From Internet of Things to Web of Things

Need connectivity, internetworking to link physical and digital.

Going beyond the Internet of Things, where identifiable objects are seamlessly integrated into the information network, the Web of Things takes advantage of mobile devices' and sensors' ability to observe and monitor their environments, increasing the coordination between things in the real world and their counterparts on the Web. The Web of Things will produce large volumes of data related to the physical world, and intelligent solutions are required to enable connectivity, inter-networking, and relevance between the physical world and the corresponding digital world resources.

IEEE Computer Society resources: A special issue of IEEE Intelligent Systems explores adaptive solutions to assist in efficient utilization of the Web of Things. For more information, see the special issue on Web of Things.

3. From Big Data to Extreme Data

Simpler analytics tools needed to leverage the data deluge.

It's more than the three Vs—volume, velocity, and variety—that make big data such a difficult tiger to tame. It's that the technology world hasn't quite caught up with the need for trained data scientists and the demand for easy-to-use tools that can give industries—from financial and insurance companies to marketing, healthcare, and scientific research organization—the ability to put the data they gather into meaningful perspective. The current era of extreme data requires new paradigms and practices in data management and analytics, and in 2014 the race will be on to establish leaders in the space.

IEEE Computer Society resources: Rock Stars of Big Data will return to the Silicon Valley in fall 2014 to hear from the experts who are unleashing big data's potential. A special issue of Computing in Science and Engineering will explore the challenges of extreme data, and the solutions for accelerating insights and a July/August issue of IEEE Micro will discuss big data's burden on the compute infrastructure.

4. The Revolution Will Be 3D

New tools, techniques bring 3D printing power to masses.

New 3D printing tools and techniques are empowering everyone from global corporations to do-it-yourselfers to create new devices and realize new concepts more quickly, cheaply, and easily than ever—from car parts, batteries, prosthetics, and computer chips to jewelry, clothing, firearms, and even pizza. A future where digital functionality can be "printed into" a physical object will continue to be built on in 2014, driven by new toolkits, services, and platforms and innovative business models and processes, such as online 3D printing bureaus and crowdfunding sites. Digital fabrication is revolutionizing the way that hardware is designed, prototyped, and produced. Advances in additive processes like 3D printing, and subtractive processes like laser cutting have increased the quality, speed, and ease of physical prototyping while simultaneously bringing down costs.

IEEE Computer Society resources: In recognition of 3D printing's growing importance, IEEE Pervasive Computing magazine in July will sponsor a special issue to explore technologies related to all aspects of pervasive printing and fabrication.

5. Supporting New Learning Styles

Online courses demand seamless, ubiquitous approach.

These days, students from all corners of the world can sign up for online classes to study everything from computer science, digital signal processing, and machine learning to European history, psychology, and astronomy–and all for free. As interest in Massive Open Online Courses (MOOCs) continues to explode, there will be a corresponding need for technology to support these new learning systems and styles. Platforms such as Coursera, with more than 3 million users and 107 partners; and edX, a partnership between Massachusetts Institute of Technology and Harvard University with 1.7 million users; are hosting classes with thousands of online enrollees each. And although lectures are still the mainstay of MOOCs, the classes require web forums, online meetups, and keystroke loggers to check identities, as well as powerful servers to handle the volumes. MOOCs and other new online classes are creating a demand for learning that is seamless—happening continuously via different technologies; ubiquitous—drawing from pervasive and embedded technologies; and contextual—drawing awareness from location-based and other sensor-based technologies.

IEEE Computer Society resources: In 2014, IEEE Transactions on Learning Technologies will be sponsoring a special issue on the topic because, as editors say, the possibilities for developing new learning technologies is now "greater than at any other point in human history."

6. Next-generation mobile networks

Mobile infrastructure must catch up with user needs.

Ubiquitous mobile computing is all around us, not only when we use smartphones to connect with friends and family across states and countries, but also when we use ticketing systems on buses and trains, purchase food from mobile vendors, watch videos, and listen to music on our phones and portable music playing devices. As a result, mobile computing systems must rise to the demand. The Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update projects that global mobile data traffic will increase 18-fold between 2011 and 2016. Many systems in urban areas take advantage of robust networking infrastructure, gigabit-bandwidth backbones, high-speed relays, and unlimited power and recharging capabilities. However, many operate within degraded network, power, or computing environments, such as for first-responders in a catastrophe, mobile phone users in remote regions or countries with degraded communication infrastructure, or when millions of people watch fireworks and overwhelm the local networking infrastructure. In these scenarios, the needs of mobile customers can outstrip the infrastructure's capacities and result in degraded performance. Researchers must develop tools, middleware, and applications that can help with these quality-of-service issues.

IEEE Computer Society resources: IEEE Software magazine in 2014 will publish a special issue exploring the next generation of mobile computing. IEEE Internet Computing magazine will cover the services, architectures, policies, and performance of mobile data networks in its January/February issue. Also in 2014, IEEE Computer Society will host Rock Stars of Mobile Cloud May 6 in Boston to explore how mobile and cloud computing are converging to solve some of these major challenges.

7. Balancing Identity and Privacy

Growing risks and concerns about social networks.

Social networks have quickly become the key organizing principle of Internet communication and collaboration. Although Internet-enabled social networks offer tremendous opportunities, widespread interest in and growth of these systems raises new risks and growing concerns. For instance, social network users can be bullied, their pictures can be stolen, or their status posts can reach unwanted audiences. Even when profiles don't list any information, social graphs can be analyzed to infer personal information. Risks are also related to identity management because, in these social scenarios, an individual's online identity, which is strictly related to reputation and trust, is less and less virtual and has more and more impact on real, offline life. A battle now exists between individual privacy and the interests of the system at large.

IEEE Computer Society resources: IEEE Internet Computing plans a special issue on protecting privacy in social networks.

8. Smart and Connected Healthcare

Intelligent systems, assistive devices will improve health.

Computing plays an important role in many facets of our lives, increasingly so in aspects of individual and social well-being. Individual health is encouraged with the development of intelligent systems, apps, gadgets, and mobile systems that focus on diet, exercise, and information provision. Medication, surgery, and assistive devices rely on intelligent systems to analyze data and human responses, guiding the implementation and management of therapies and interventions. In addition to work that focuses on individuals, there is a proliferation in use of intelligent systems for large-scale analysis of biomedical data, socially relevant data, and metadata, such as the spread of disease or certain health-habits in populations.

IEEE Computer Society resources: The July/August special issue of IEEE Intelligent Systems will discuss a variety of alternatives for using systems to support health and well-being.

9. E-Government

Interoperability a big challenge to delivering information.

Electronic government, e-government, or digital government refers to the use of information and communication technology (ICT) to provide and improve government services, transactions, and interactions with citizens, businesses, and other arms of government. Interoperability is essential to broad success in e-government. Challenges emerging in this area focus on e-government interoperability in cloud computing, open government, and smart city initiatives.

IEEE Computer Society resources: An October 2014 special issue of Computer will focus on e-government interoperability and challenges ahead.

10. Scientific Cloud Computing

Key to solving grand challenges, pursuing breakthroughs.

Scientific computing has already begun to change how science is done, enabling scientific breakthroughs through new kinds of experiments that would have been impossible only a decade ago. It is the key to solving "grand challenges" in many domains and providing breakthroughs in new knowledge, and it comes in many shapes and forms: high-performance computing (HPC), high-throughput computing (HTC), many-task computing (MTC), and data-intensive computing. Big data is generating datasets that are increasing exponentially in both complexity and volume, making their analysis, archival, and sharing one of the grand challenges of the 21st century. Not surprisingly, it becomes increasingly difficult to design and operate large scale systems capable of addressing these grand challenges.

IEEE Computer Society resources: A special issue of IEEE Transactions on Cloud Computing will focus on the use of cloud-based technologies to meet new challenges.

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