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CIT and Toshiba work closely together to support the HP LaserJet printers located on campus. This page is intended to provide information on common tasks for HP LaserJet printers.

Toner Replacement

The college has a contract with Toshiba Business Solutions to provide replacement toner for registered HP LaserJet printers at no cost. If you need the serial number for your printer, please contact the CIT HelpDesk or your department's TSP. 

To order replacement toner

  1. Call 1-800-727-4264
  2. Follow the prompts for supplies
  3. Ask for appropriate toner (black, cyan, magenta, yellow).
  4. Provide the serial number of your HP LaserJet printer to the customer service representative.
  5. Replacement toner should be delivered in 2-3 business days.


Replacing the Used Toner Container

Some HP LaserJet printers have a Used or Waste Toner Container that becomes full and needs to be replaced. Used Toner Containers can also be ordered from Toshiba Business Solutions. 

To order replacement used toner container

  1. Call 1-800-727-4264
  2. Follow the prompts for supplies.
  3. Ask for a replacement waste toner container.
  4. Provide the serial number of your HP LaserJet printer to the customer service representative.
  5. Replacement waste toner container should be delivered in 2-3 business days.


Recycling

Used or empty toner from HP LaserJet printers can be taken to the Duplicating Center in the basement of Welles Hall Rm. 13 for recycling. 


Troubleshooting

CIT can assist you directly in the following ways:

  • Proper setup on your computer to print properly
  • Printer moves

Contact Toshiba directly (1-800-727-4264) for :

  • Replacement Toner
  • Hardware problems (error code on screen)
  • Poor print quality 
  • Repeated paper jams
  • Replacement Toner


Notes

  • The contract that the college has with Toshiba Business Solutions only covers registered network based HP LaserJet printers. 
  • An HP LaserJet printer must be networked and remained networked for it to be covered by Toshiba Business Solutions. 

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More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.