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CrashPlan is the backup software that the college has selected to do all of our desktop backups. It is a hosted solution that provides excellent protection and availability. Each user is allowed up to 4 computers backing up an unlimited amount of data. Backups will occur when your computer is on campus or off campus and restores are available at any time as well. You can also access your backed up files via iOS or Android apps or via a web interface for restoring files.


Below are resources for how to install and use our desktop backup solution CrashPlan.


Follow these instructions to install CrashPlan on your Windows or Mac computer:

  1. Download the Windows, or Mac installer and double-click the installer file.
    Windows - click on the link above, type in your User Name (the first part of your Geneseo email adress - NOT including the "") and email password, click 'OK', make sure 'Save File' is selected and click 'OK'.
    It will download a .zip folder to your computer called ''. Right click on this folder and click on the 'Extract All' button, then click on the 'Extract' button. It will make a new folder called 'CrashPlanPro_Win_64-bit'.
    Open this folder and another folder called "CrashPlanPro_Win_64-bit" is in this folder. Double click this folder to open it and then right click on the "install.bat" file and choose "Run as administrator" to install the program.
    Mac - click on the link above, and it will download a .dmg file called 'CrashPlanPROe_Mac.dmg'. Double click on this .dmg file and it will make a folder called 'CrashPlanPROe' on your desktop. Double-click this folder to open it, and then double-click on 'Install CrashPlanPROe.pkg'.
  2. Running the installer file will install CrashPlan and start backing up your computer.
  3. By default we have selected to backup all users' home directories on your computer. If you have files stored outside of that directory or on external drives that you would like backed up, you will need to add those files to the backup.

    All of your data is encrypted with encryption keys stored locally on your computer and on a server on our campus and then sent over the internet to CrashPlan. CrashPlan cannot read or access your data.

  4. You can add targets to be backed up by launching the CrashPlan application. Then, under the Backup tab, click the Change... button. Here you can select and deselect items to be backed up.
  5. Read this for more information on the backup process and how to add to the files selected for backup.


You can restore files multiple ways using CrashPlan.

Desktop client

On the computer where you have CrashPlan installed, you can restore files by launching the CrashPlan application.

  1. Launch the CrashPlan application.
  2. Click the 'Restore' tab.
  3. Either use the search box to find the file(s) you want to restore or navigate to where the file(s) you want to restore are located.
  4. Click the check box next to the file(s) you want to restore.
  5. Click the 'Restore' button.

Web Restore

Web restores can be performed from our web appliance and following the instructions below.

Mobile Restore

Related articles

  • Page:
    Backing up Your Data Hard drive failure or file corruption: either one could mean the end of your data. What can you do to ensure that your data will be safe should this happen? Here are some basic guidelines for making a backup copy of your important files.
  • Page:
    Desktop Backup - Crashplan — Below are resources for how to install and use our desktop backup solution CrashPlan.

More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, visiting us in Milne Library, or visiting our online service desk.