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This article outlines suggests helpful troubleshooting solutions when someone calls the HelpDesk regarding DegreeWorks not functioning properly.

Troubleshooting Steps

When someone calls the HelpDesk regarding DegreeWorks, have them try the following:

  1. If the customer has a student working available, have the student working on duty try DegreeWorks and verify if it is working.
  2. Have the customer clear the browsing history on their browser. For instructions on how to clear the browsing history in different browsers, click below:
    1. For Firefox, click here
    2. For Safari, click here
    3. For Google Chrome, click here
    4. For Edge, click here
  3. If the above does not solve the issue, have the customer switch to a private browsing window and try again.

More Help

For questions, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.