This article outlines suggests helpful troubleshooting solutions when someone calls the HelpDesk regarding DegreeWorks not functioning properly.
When someone calls the HelpDesk regarding DegreeWorks, have them try the following:
- If the customer has a student working available, have the student working on duty try DegreeWorks and verify if it is working.
- Have the customer clear the browsing history on their browser. For instructions on how to clear the browsing history in different browsers, click below:
- If the above does not solve the issue, have the customer switch to a private browsing window and try again.
For questions, contact the CIT HelpDesk by calling (585) 245-5588, or visiting our online service desk.