CIT Self Help Index

Self Help guides are designed to assist users in getting started with CIT services and supported applications at SUNY Geneseo. If you have suggestions for new Self Help guides, please leave a comment or email CIT at cit@geneseo.edu.

Staying Informed: CIT Information and News

Complete List of CIT Self Help Documents

Accessibility Resources

• Page:
  Accessibility Resources
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  Accessibility: Quick tips For Content Editors
• Page:
  Blackboard Ally Accessibility Reports for Canvas
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  Correcting Accessibility Spelling Errors With Siteimprove
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  Creating Accessible PDF Documents in Microsoft Word
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  Improving Course Document Accessibility
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  Navigating Webpages Using NVDA Screen Reader
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  Uploading Lecture Slides and Recorded Videos to YouTube for Captioning
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  Validating your Web Page Accessibility with WebAim Wave Tool

Banner Information Portal

• Page:
  Adding a Java Security Exception for Banner Forms
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  Creating A Personal My Banner Menu
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  Gnumber - Geneseo ID Number
• Page:
  Searching for Students and Verifying Identities in Banner

Browser Information

• Page:
  Clear Cache and Cookies in your Web Browser

Canvas

• Page:
  3rd Party (External Apps) Integration Notes
• Page:
  A Start of Semester Canvas Checklist for Students
• Page:
  Adding co-Teachers or TAs to your Canvas Course
• Page:
  Assignments for Assessment at Geneseo
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  Assignments with Canvas Rubrics and Turnitin Originality Checking
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  Blackboard Ally Accessibility Reports for Canvas
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  Calculating Final Grades in Canvas
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  Canvas Attendance Tool
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  Canvas Course Export Options
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  Canvas Learning Management System
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  Canvas Menu
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  Canvas Self Help Documents
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  Course Analytics and Quiz Statistics
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  Create a Grade Column for Assignments Outside of Canvas
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  Creating a Turnitin Assignment (Geneseo Guide)
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  Creating Quizzes and Exams
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  Customizing your Canvas Dashboard
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  Export Canvas Final Grades for KnightWeb Importing
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  Geneseo Resources for OSCQR
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  Geneseo Resources in the Canvas Commons
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  Importing Optical Scanning Data into Brightspace
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  Importing Optical Scanning Data into Canvas Grades
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  Improving Course Document Accessibility
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  Installing & Using LockDown Browser - Student Instructions
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  Integrating your Pearson MyLab or Mastering
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  LockDown Browser - Faculty Instructions for Canvas
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  Managing Students - Groups and Sections
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  MyLab & Mastering Coordinator courses and Canvas gradebook sync
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  Question Groups and Banks
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  Re-open a Completed Course For a Subset of Students to Manage an Incomplete
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  Recording and Sharing Lectures PowerPoint Workflow
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  Registering and Troubleshooting the Google Drive LTI
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  Reviewing student activity and analytics
• Page:
  SpeedGrader
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  Submitting a Turnitin Assignment
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  Submitting media assignments via the Student app
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  The "Undelete" Trick in Canvas
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  TopHat Canvas Integration & Grades Sync
• Page:
  Turnitin Originality and Plagiarism Service
• Page:
  Using Geneseo Outcomes for Assessment
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  WeBWorK - Canvas Integration
• Page:
  Weighting Grades using Assignment Groups

Classroom Technology

• Page:
  Classroom Audio Troubleshooting
• Page:
  Classroom Video Troubleshooting
• Page:
  Newton Lecture Hall Classroom Audio Equipment
• Page:
  Using the Smart Box in Geneseo Classrooms
• Page:
  Utilizing Hybrid Classroom Technology
• Page:
  Wireless Projection Recommendations for Geneseo Conference Rooms

Computer Labs and Software

• Page:
  Accessing the Geneseo Virtual Lab
• Page:
  Computer Lab Locations and Policy
• Page:
  Computer Lab Software Information
• Page:
  Student Organizations in Computing Labs

Creating PDF's

• Page:
  Adobe Portable Document Format (PDF) Creation
• Page:
  Creating Accessible PDF Documents in Microsoft Word
• Page:
  Improving Course Document Accessibility

Credly

• Page:
  Credly Badge Metadata

Email: Mailing Lists

• Page:
  Communicating With Your Class
• Page:
  Custom Class Roster
• Page:
  Mailing List General Information

Electronic Signatures

• Page:
  Adobe Sign
• Page:
  Adobe Sign vs Docusign Comparison
• Page:
  Signing Digital Documents

Faculty Services

• Navigate Advising Tool

• Page:
  Communicating With Your Class
• Page:
  Custom Class Roster
• Page:
  Exam Grading and Scanning
• Page:
  KnightWeb for Faculty and Advisors
• Page:
  Optical Scanning of Raw Data
• Page:
  Resources and Support for Digital Tools
• Page:
  Turnitin Originality and Plagiarism Service

Geneseo Accounts

• Page:
  Account Eligibility
• Page:
  Claiming your Geneseo Account
• Page:
  Considerations for Employee Separation
• Page:
  Digital Resources for New Geneseo Students
• Page:
  Exporting and Saving Geneseo Gmail and Google Drive Files
• Page:
  Geneseo Account Name Changes
• Page:
  Geneseo Computing Accounts
• Page:
  Multi-Factor Authentication (MFA) Management
• Page:
  Understanding the Faculty/Staff Account Provisioning Process
• Page:
  What are Courtesy Accounts?
• Page:
  What are Limited Access Accounts

Geneseo Network

• Page:
  Copyright Violations
• Page:
  Encrypted Wireless Network (Android Devices)
• Page:
  Encrypted Wireless Network (macOS)
• Page:
  Gaming Consoles, Rokus and Apple TVs, TVs and Network Appliances in ResNet
• Page:
  Geneseo Guest Wireless Network
• Page:
  Get Connected - Technology Resources for New Students
• Page:
  In Your Room - Connecting via Ethernet
• Page:
  iOS Wireless Network Configuration
• Page:
  Mobile Devices at Geneseo
• Page:
  Preparing your Personal Computer for the Geneseo Network
• Page:
  Suggestions for Poor Wi-Fi Service
• Page:
  Virtual Private Networking (VPN)
• Page:
  Wireless at Geneseo

Google: Google Apps @ Geneseo

• Google Workspace and other Google services available to Geneseo.edu
• Helpful Google Links

• Page:
  Google Sites @ Geneseo

Google: Gmail

• Page:
  Blocking Email From Specific Senders
• Page:
  Exporting and Saving Geneseo Gmail and Google Drive Files
• Page:
  Gmail@Geneseo FAQ's
• Page:
  Gmail@Geneseo Mobile Access
• Page:
  Gmail@Geneseo Setup for Thunderbird, Mac Mail & Mobile Devices
• Page:
  Gmail@Geneseo Signing in from myGeneseo
• Page:
  Gmail@Geneseo Spam and Malicious Email

Google: Calendar

• Page:
  Calendar Appointment Scheduling for Individuals and Departments
• Page:
  Embedding a Google Calendar on a Drupal Page
• Page:
  Google Calendar
• Page:
  Import your Class Schedule into Google Calendar

Google: Drive / Forms

• Page:
  Authorizing PaperCut to Scan to Cloud Storage
• Page:
  Comparison of File Storage Services
• Page:
  Creating Google Forms
• Page:
  Embedding a Google Form on your Drupal Page
• Page:
  Google Drive @ Geneseo

Hardware

• Page:
  Warranty Terms

JIRA

• Page:
  Update JIRA Workflow to Log Production Changes (IS)

KnightWeb Help

• Page:
  Custom Class Roster
• Page:
  Emailing Advisees
• Page:
  Gnumber - Geneseo ID Number
• Page:
  KnightWeb FAQ
• Page:
  KnightWeb for Faculty and Advisors
• Page:
  KnightWeb Grade Entry
• Page:
  KnightWeb Registration
• Page:
  Set Expected Graduation Date
• Page:
  Spreadsheet Merge Utility
• Page:
  Unofficial Transcripts

Mobile Devices at Geneseo

• Page:
  Encrypted Wireless Network (Android Devices)
• Page:
  Gmail@Geneseo Mobile Access
• Page:
  iOS Resources (iPhone, iPod Touch, and iPad)

• Page:
  iOS Resources (iPhone, iPod Touch, and iPad)
• Page:
  iOS Wireless Network Configuration
• Page:
  Removing a Profile on an iOS Device

myGeneseo

• Page:
  Access Course Materials
• Page:
  Gmail@Geneseo Signing in from myGeneseo
• Page:
  myGeneseo Portal
• Page:
  myGeneseo Sites
• Page:
  Sites Service - Add a site to your Important category

Printing @ Geneseo

• Page:
  3D Printing Instructions
• Page:
  Adding a Network Printer for macOS
• Page:
  Adding a Network Printer to Windows
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  Cloud Printing at Geneseo
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  HP Printer Support
• Page:
  Mobility Print
• Page:
  PaperCut Web Print
• Page:
  Printing @ Geneseo
• Page:
  Printing Refund Requests
• Page:
  Printing Sustainability Practices
• Page:
  Releasing Printouts on a DepartmentToshibas Device
• Page:
  Releasing Printouts on a PublicToshibas Device
• Page:
  Specify LDAP Server Popup
• Page:
  Toshiba Copier Support
• Page:
  Toshiba Copier: Private Print

Security

• Page:
  1Password For Teams
• Page:
  Backing up Your Data
• Page:
  Comparison of File Storage Services
• Page:
  DMCA Takedown Notices
• Page:
  Identify and Report Suspicious Emails
• Page:
  MFA for International Travel
• Page:
  Password Managers
• Page:
  Preparing your Personal Computer for the Geneseo Network
• Page:
  Recommendations for Staying Safe Online
• Page:
  Updating macOS after Nudge prompts
• Page:
  Using Privileged Identity Management (PIM)
• Page:
  Virus Information at Geneseo
• Page:
  Windows Antivirus

Servers

• Page:
  Inboxes and Outboxes
• Page:
  Server Space at Geneseo

Software

• Page:
  Adobe Acrobat
• Page:
  Adobe Creative Cloud for Faculty and Staff
• Page:
  Adobe Creative Express
• Page:
  Approving kernel extensions in macOS Big Sur
• Page:
  ArcGIS Desktop Installation Guide
• Page:
  ArcGIS Online User Guide
• Page:
  ArcGIS Pro Installation Guide
• Page:
  ChemDraw Prime Installation Guide
• Page:
  Computer Lab Software Information
• Page:
  Installing Adobe Creative Cloud Applications
• Page:
  Installing Software with the Software Center on Windows
• Page:
  Installing/Upgrading EMS Desktop Client and URLs for the EMS Web Applications.
• Page:
  Login to Adobe Applications in Computer Labs
• Page:
  Managing your Apple computer with the CIT Self Service application
• Page:
  Maple Install instructions
• Page:
  Mathematica Installation and Licensing Instructions
• Page:
  MathType Add-in for Microsoft Word 365
• Page:
  MATLAB Installation Guide
• Page:
  Mercury Self-Help
• Page:
  Microsoft Office 365
• Page:
  Microsoft Teams at Geneseo
• Page:
  Minitab Installation Guide
• Page:
  RStudio Installation Guide
• Page:
  Signing Digital Documents
• Page:
  SMART Notebook
• Page:
  Software at Geneseo
• Page:
  Spartan Student Installation Guide
• Page:
  SPSS Installation Guide
• Page:
  System Center Configuration Manager (SCCM)
• Page:
  Upgrading Your Operating System
• Page:
  Upgrading Your Operating System (Personal Devices)
• Page:
  Windows Antivirus

Spam, Spyware, and Virus Tools

• Page:
  Virus Information at Geneseo
• Page:
  Windows Antivirus

Survey Tools 

• Page:
  Creating Google Forms
• Page:
  Embedding a Google Form on your Drupal Page
• Page:
  LimeSurvey

Telephone Services & Voicemail

• Page:
  Activating Your Voicemail via Your Phone
• Page:
  Call Handler: How to Manage
• Page:
  Cisco IP Phone Functions
• Page:
  Conference Bridge Services
• Page:
  Customizing Your Voicemail
• Page:
  Department Phone Bill Review
• Page:
  Student AT&T Cellular Discount Program
• Page:
  Telephone Dialing Procedures and Rates
• Page:
  Voicemail: General Information
• Page:
  Voicemail: How to Activate
• Page:
  Voicemail: How to Change Greetings
• Page:
  Voicemail: How to Listen to Messages
• Page:
  Voicemail: Locked out
• Page:
  Voicemail: Sending Voicemail Messages to Email
• Page:
  Voicemail: Web Interface
• Page:
  XMedius (XM) Fax Service at Geneseo

Training

• Page:
  Ideas for Using LinkedIn Learning
• Page:
  LinkedIn Learning Training Library

Video Resources

• Video Publications Guide

• Page:
  Adding a Video to a Geneseo web page
• Page:
  Equipment Available for Loan at the CIT HelpDesk
• Page:
  Recording and Sharing Class Content & Activities for Remote Participants
• Page:
  Recording and Sharing Lectures PowerPoint Workflow
• Page:
  Uploading Lecture Slides and Recorded Videos to YouTube for Captioning

Web

• Drupal: Geneseo's Content Management System

• Page:
  Accessibility Resources
• Page:
  Adding a Video to a Geneseo web page
• Page:
  Personal public_html Web Files
• Page:
  Validating your Web Page Accessibility with WebAim Wave Tool

Wiki

• Wiki Basics
• Confluence User's Guide
• Request a Geneseo Wiki Space
• Setting up Your Personal Space

• Page:
  Wiki Macros & Installed Plug-ins

WordPress

• Page:
  WordPress at Geneseo FAQ

Zoom

• Page:
  Fix "Failed to Create Meeting" Error
• Page:
  Hybrid Meetings Technology and Best Practices
• Page:
  Virtual Office Hours in Zoom
• Page:
  Zoom - Recommendations and Best Practices
• Page:
  Zoom for Higher Education at Geneseo