Identity Management Upgrades

Estimated Completion: Phase 4 - April 2022

Continue work on account management. Auditing of non HR managed users.

Phase 4 goals

  • Audit and cleanup user accounts whose lifecycle is not managed by data from HR.
  • Make plan to handle generic accounts
XMedius Fax Service

Estimated Completion: Spring 2022

This new service will provide network-based centralized fax service for the campus. Toshiba MFDs will no longer need an analog telephone line to send and receive fax transmissions, users can send fax transmissions from their desk, and there will be a web portal available to the campus to use for sending fax transmissions. This service allows CIT to retire nearly all of the failing analog telephone infrastructure on campus. 

Voice Server Upgrade

Estimated Completion:  Spring 2021

Our existing telephone system is ready for a software upgrade that will bring compliance to Kari's Law and Baum's Act and which will improve our disaster recovery and business continuity posture.

Single Sign On Migration to Azure Active Directory

Estimated Completion: Spring 2022

Migrating of all services from our legacy sign on service Apeirio CAS/SimpleSAML to Azure active directory. This will increase security and reliability of our sign on services. As of November 2021 there are about 10 services remaining needing migration.

CIT DEI 2021 Initiatives

Estimated Completion: 2021

  • Double our participation in the Advancing Cultural Competency Certificate  (ACCC) program. 
  • 100% compliance with Safe Zone training
  • Review and correct the language used within Self Help documentation to ensure language appropriate for a campus prioritizing DEI issues.
  • Expand advertising for student employment opportunities to BIPOC and LGBTQ+ students.
  • Establish a connection and regular meetings with the Student Association (SA) focused on DEI issues to determine how CIT can improve services.
  • Analyze MISO survey data to understand how racial and gender identity information impacts community experiences with our services.
  • Participate in the Educause CIO’s Commitment on Diversity, Equity, and Inclusion.

Atlassian Cloud Migration

Estimated Completion: May 2022

CIT is moving our Atlassian servers (JIRA, Insight, Confluence) to the cloud. Atlassian has deprecated the self-hosted option for their products. This includes our inventory, housed in Insight. 

Milne Library Remodel

Estimated Completion: Fall 2024

Several functional areas of CIT are involved in this large project. We are working closely with Facilities Planning on:

  • Network infrastructure
  • Classroom technology
  • |Classroom furnishings
Sturges Remodel

Estimated Completion: Fall 2024

Several functional areas of CIT are involved in this large project. We are working closely with Facilities Planning on:

  • Network infrastructure
  • Classroom technology
  • Classroom furnishings
SUNY Print Initative

Estimated Completion: July 2023

SUNY has initiated a project and policy to help save campuses money on printing. Current estimates suggest over $2,000,000 in annual savings for Geneseo

SUNY Digital Learning Environment (DLE)

Estimated Completion: Summer 2023

SUNY recently selected Desire2Learn’s (D2L) Brightspace Learning Management System to serve as the hub of its Digital Learning Environment. 

With the transition to D2L’s Brightspace, SUNY envisions a dynamic opportunity to unify the digital learning environment within which all SUNY campuses operate: a common LMS application; a central architecture with common data structures; common templates; a common set of online tools integrated with the LMS (right now there is much redundancy across the System); and a common integration for data.

For an update on this project, please follow this wiki page.

CIT Projects – ongoing & completed

CIT Projects are aligned with our Strategic Goals 2020-2021

  • Operational Excellence
  • Student-centered Institution
  • Information Security
  • Infrastructure & Architecture
  • Staff Development
  • Technological Evolution
  • Data-enabled Decisions

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Identity Management Upgrades
  • Move older groups from using old attributes to new ones.
  • Increase accuracy of group memberships of automatically managed groups.
  • MFA required for all users
Technological Evolution, Operational Excellence, Infrastructure & Architecture, Information Security2022-01Completed
Border Network Security UpgradesOur intrusion prevention system and firewall are ready for replacement. The existing systems are no longer able to meet campus demand and are reaching end of support from their manufacturers.Technological Evolution, Operational Excellence, Infrastructure & Architecture2021-10Completed
Network Core UpgradesOur existing network core is over 10 years old and based on technology designs from the 1990s. Upgrades to the network core will better support the campus as network demand and need for high availability increases.Technological Evolution, Operational Excellence, Infrastructure & Architecture2021-07Completed
Conferencing/Chat Software ExplorationA cross-functional team within CIT is evaluating MS Teams and Cisco Webex as replacements for Slack and Zoom. Integration with many campus systems is being considered, as well as cost/licensing considerations.Technological Evolution, Operational Excellence2021-06Completed
Geneseo Online Teaching InstituteEducational technology staff created a 4-week course in Canvas for faculty development. The course was required for all faculty teaching online during the Fall 2021 semester, and will be used several times during the year.Student-centered Institution2021-06Completed
Ask CITImproving awareness and use of our services by adopting an "Ask CIT" customer service mindset.Operational Excellence; Staff Development2021-12In Progress
Domain Name Server upgradeUpgrades to our DNS servers will greatly improve our DR/BC posture.Infrastructure & Architecture; Information Security2021-09In Progress
Credit card processing network upgradeThe network on campus used exclusively for credit card processing can be reconfigured and upgraded to support more devices with a lower annual cost.Infrastructure & Architecture; Information Security; Technological Evolution2021-08In Progress
Defender for Endpoint DeploymentDeployment of fully-featured next-generation anti-virus software to all computers and servers.Infrastructure & Architecture; Information Security2021-08Complete
Carillon ConversionWith the upcoming of the Sturges renovation, the college carillon is being converted to a digital system run by CIT out of Wadsworth.Infrastructure & Architecture2021-08In Progress
COVID-19 SurveyA daily assessment survey was developed for employees and students in response to NYS guidelines.  A supervisor screening report was also produced to ensure compliance.Operational Excellence2020-06Ongoing
Auto Packaging for Financial Aid 2020-2021 Aid YearConfigure and test auto packaging for 2020-2021 Aid YearOperational Excellence2020-06Ongoing
CARES Act ImplementationDeveloped online forms, data populations, and reporting associated with implementation of CARES Act fund distributionStudent-centered Institution2020-05Ongoing
Centralized Fax SolutionWe are implementing a centralized fax solution that provides a fax web portal, allows for fax-from-the-desktop, and removes the dependency on traditional analog telephone cables required for traditional fax services. Infrastructure & Architecture; Technological Evolution2021-12Ongoing
Print Server OCR ReplacementReplacing discontinued Toshiba Copier OCR solution with PaperCut integrated OCR solution.Operational Excellence2020-09Complete
Office 365 MigrationTo stay consistent with the latest features and improvements for Microsoft Office, a more consistent look and feel between computers for all campus communities.Operational Excellence2021-07Complete
SCCM Security ImprovementsImplementation of PKI to secure traffic between SCCM and client computers, will also allow integration of MBAM into core functions, can retire legacy MBAM serverInfrastructure & Architecture2020-12Complete
Drupal FrontEnd CSS Editor

Provided ability for campus Digital Communications Manager to modify the CSS style sheets so that role would be able to make their own template and view modifications without CIT improving workflow and efficiency.

Operational Excellence2020-12In Progress
Voice Server Software UpgradesRegular upgrades to the software running on our voice servers keep system security current, bring new features, and allow for continued vendor support.Infrastructure & Architecture; Technological Evolution2021-08Planning
Wadsworth Auditorium Upgrades

Wadsworth Auditorium has several upgrades necessary including Soft Goods / Fire Curtain (existing curtain is over 20 years old)

Technological Evolution

COVID ReportingDeveloped a large number of ad-hoc reports related to COVID needs.Operational Excellence2021-03Planning
Establish Processes for Hardware Lifecycle ServicesTo streamline the management of client endpoints. Improving our ability to get rid of endpoints in the field that are 7+ years old by developing a process to inform clients with a visually appealing reportData-enabled Decisions2021-11In Progress

Windows Virtual Desktop Production Implementation

Improving the performance and cost of the Virtual Lab with a new solution from Microsoft.Technological Evolution2021-09Complete
Implement certificate-based eduroam auth on Macs

Implementing Simple Certificate Enrollment Protocol (SCEP) to improve certificate handling of endpoints.

Infrastructure & Architecture2021-06Complete
Nudge Rollout

We need a better way to nudge people into installing their macOS security updates rather than centrally managing them. Enter Nudge.

Operational Excellence, Information Security2021-10


Banner and Oracle Upgrades

Releases and patches are applied to Banner and Oracle on a regular basis keep the software current in terms of functionality, security, performance, etc.

Banner releases: 167
Banner patches: 207
Oracle releases and patches: 32

Operational Excellence, Information Security2021-06Ongoing
SQR Conversion

SQRs were converted/replaced by alternative solutions like PL/SQL and Groovy.  This effort also required modifications to AppWorx batch process flows as programs were converted.

Oracle discontinued support for the SQR report programming language last year.  It continues to work at this time but does not receive patches or enhancements. We have already converted the majority of Geneseo's SQRs but we have a few remaining SQRs that were delayed for different reasons (e.g. waiting for a larger application conversion project).

Technological Evolution2021-06Ongoing
Banner security audits

Banner security audits are conducted for various data areas within Banner (e.g. Student Accounts, Financial Aid, Registrar) to ensure people have access only based on job roles.

Information Security2021-06Ongoing
Disaster RecoveryThe Disaster Recovery team works to make continuous improvement to our business continuity processes for infrastructure and applications such as  Banner environment: documentation, test restores, training, table topsOperational Excellence2021-06Ongoing
Ethos IntegrationManager Ethos Integration Environment for data integration between Banner and other external applications like CRM Advance. Includes tuning and patching of Banner Event Publisher, Ethos Messaging Adapter, RabbitMQ, Ethos APIOperational Excellence2021-06Ongoing
Banner Registration MaintenancePrepare for advanced registration including performance testing, database tuning, and support planningOperational Excellence, Student-centered Institution2021-05Ongoing
Banner Support Many offices are beginning to face retirements and consolidation of positions.  We have been seeing increased support for those offices due to loss of institutional and business knowledge.Operational Excellence2021-06Ongoing
CRM Advance ReportingAdvancement requires a significant number of new reports to augment the reporting provided with he CRM Advance fund raising CRMData-enabled Decisions2021-06Ongoing
SOFIsManage process to collect SOFI (student opinion of faculty instruction) surveys and reports.  Occurs each semester including summer and intersession.Student-centered Institution2021-06Ongoing
PHP and Laravel Upgrades for Web ApplicationsUpgraded customer web applications to PHP 7.4 and Laravel 8 (ongoing through summer).  Required for technical currency and security.Operational Excellence2021-06Ongoing
GradLeaders - Automate migration of graduates

Modify the GradLeaders (used for internships) Banner Import to automate migration of graduates and students who leave the college out of the system.

Operational Excellence, Student-centered Institution2021-06In progress

Batch Refund Imports

Implement batch import of refund transations (for Student Accounts).  This project is based on the solution implemented for COVID refunds.Operational Excellence2021-06Ongoing


AliveTek Training Enhancements.  New courses and modifications to existing training courses were completed.  Provided automated method for Dean of Students to indicate exceptions for specific students.Operational Excellence, Student-centered Institution2021-06In progress
Zoom Stand-up meetingsWhile primarily working from home during the pandemic, routine short "stand-up" meetings allowed CIT functional areas to improve communication, solve problems quickly and provide team development. Staff Development2020-2021Ongoing
Shelf: automated endpoint stocking and de-provisioningDevelop a Swift command-line utility, to be called shelf, that completely automates the process of re-stocking and de-provisioning an endpoint, using automated logic with custom overrides.

Data-enabled Decisions

Windows 11 DeploymentDeveloping a method to deploy and support Windows 11 endpoints.

Technological Evolution

Removing Windows 8To keep our network secure, we must upgrade/remove/disconnect all Windows 8 endpoints before they go End-Of-Life in Jan of 2023

Information Security

Windows RetrofitTo manage endpoints more effectively and expand our ability to manage off network endpoints, we are moving our windows endpoint management solution to the cloud.

Technological Evolution

Summer 2022In Progress
Files Server Migration to the CloudTo decrease cost, improve secure access to key files, and improve interdepartmental collaboration, we will assist departments in moving their current files from our on premises files server to Microsoft OneDrive.

Technological Evolution

Oct 2023In Progress
Border Network Security Upgrades

Estimated Completion:  .


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