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Support for Faculty, Staff, and Students

Help

  • Modified the Sturges CIT HelpDesk with social distancing
  • Transitioned the HelpDesk to Remote Support
    • Softphones were deployed to allow the Helpdesk and Support Services Staff to operate remotely.
    • Support Services Staff took turns working a 12-8PM shift to provide support in the evening for the first two weeks of remote work.
    • RemoteHelp.geneseo.edu was created for remote computer support and chat service for HelpDesk and Canvas support.
  • Support for new summer registration process including access, training, and support for advisors in charge of registering incoming students.

Equipment

  • Hardware was delivered to some employees' homes to enable working from home
  • Laptops were lent to staff where needed
  • Laptops were shipped to students who needed them for loan
  • A printer was installed in Monroe Hall for residents to use

Self-Help/Reference

Training

  • Offered Online Resources Workshops for Faculty
  • Offered virtual training (group, and one on one) for using Zoom
  • Participate on Summer Professional Development committee to coordinate and often teach workshops (Accessibility, Universal Design for Learning, Canvas, faculty panels)
  • Support transitions from face-to-face events to online events: GREAT Day, Summer Orientation, AOP Summer Scholars

College Operations

  • Banner and SICAS Upgrades and releases for reporting (e.g. SIRIS, Financial Aid SAP)
  • COVID-19 Daily Screening Survey and Reporting for Employees
  • Banner/Knightweb Solution for Students to Switch Grading to Pass/Fail after Grades were submitted
  • COVID-19 Refunds - process for managing the various refunds associated with spring COVID-19 impacts
  • CARES Act request form - Assisted with development of Google form to support the request proces
  • CARES Act Fund Disbursement - Had to develop process by which cares funds could be distributed to students
  • Secure File Upload Solution - This was driven due to COVID-19 remote study/work situation.
  • Secure Solution to access Banner Admin Pages without VPN implemented using the F5
  • Additional VPN capacity added to our Cisco VPN service
  • A new VPN service using the F5 was deployed that is more secure, faster, and easier to use for those connecting remotely to some Geneseo resources 
  • Forwarding of incoming fax transmissions to file server folders was implemented on an as-requested basis
  • Forwarding of incoming calls to cell phones was implemented on an as-requested basis
  • Made code changes necessary to keep graduating and withdrawn student accounts active until July 2021

Community Service

  • Laptops were lent to Livingston Country Emergency Management
  • Convened and chaired Online Learning Steering Committee (Laurie Fox)
  • CIO participated on the Provost's COVID Academic Response Team
  • CIO participated on the CVILT team

CIT Work Management

  • Network changes were implemented to allow Cisco telephones to go home with our Administrative staff for answering CIT and Main College number
  • All meetings went remote on Zoom
  • CIT Functional area stand up meetings on Zoom
  • Hazard Assessment Performed for Support Services
  • PPE provided for staff who needed to come to campus to work as needed
  • Created a process leveraging JIRA labels to make it possible for any member of Support Services to work on "on campus" tasks
  • Scheduled Support Services staff for on campus daily coverage to receive and deploy new equipment
  • CIT Virtual Happy Hours - approximately every other on Friday afternoon, Staff took turns hosting

Procurements

  • Zoom for Higher Education Campus license was purchased
  • Camera/Wireless Microphone systems for Zoom functionality in Classrooms
  • Thumb Drives for One Button Studio
  • Bomgar licenses for remote support
  • Technology accessories for faculty for teaching remotely


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