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CIT Assessment Program

Objectives

Measurements

Criteria For Success

Initiatives

Results

  • Establish a customer satisfaction baseline for assessment purposes;
  • Find out how our community rates services and support provided by CIT;
  • Ascertain factors that contribute to client satisfaction or dissatisfaction; and
  • Give our community a voice to influence CIT Services priorities and potential initiatives.
  • Our ultimate goal is to provide an excellent experience that supports the teaching, learning, and business needs of the Geneseo community.
  • Customer Satisfaction and Needs Survey to all Geneseo account holders. 
  • We are able to quantify whether our customer's needs are met.
  • We are able to quantify whether our customer's are satisfied.
Conduct a customer satisfaction and needs survey to all account holders in March 2012.

We conducted a survey. The survey contained 26 questions spanning a range of topics, including customer service, email, general support, HelpDesk, mobile access and other CIT services. Links to PDFs of Complete Results are available below.The word cloud is a visual depiction of the comments received.

Executive Summary

CIT 2012 Customer Satisfaction and Needs Survey Questions

All Responses

Responses from Students

Responses from Staff

Responses from Faculty

 

 

 

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