CIT is pleased to announce the newest and best way to request help from us - the CIT Service Desk. The CIT Service Desk takes all the various forms and methods for requesting assistance and centralizes them all in one easy to use website.
Not to sure about this big change? Don't worry, we have an Requesting CIT Help: JIRA Service Desk video - take a few minutes to watch!
Calling the HelpDesk and sending an email to firstname.lastname@example.org are still available, but we hope you will consider using our service desk web portal the next time you need to request help from CIT. You will also find that all the old forms on our website have been replaced with links to the the Service Desk.
Please let us know what you think about our new service desk using our feedback form.
Update JIRA Workflow to Log Production Changes (IS) — When creating a new project in JIRA, you will need to edit the existing workflow to include the ability to log a production change.
Requesting CIT Help: JIRA Service Desk — Explains what JIRA Service Desk is and provides overview of the interface